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Do you have
an account management tool ?
We do have an account management tool. With your
Cpanel interface you can add email accounts, check your
web stats, create MySQL databases. Cpanel is your admin
tool to your domain. eg. http://www.yourname.com.au/cpanel
. OR go to the Members Logon and type in the user id and
pw eg. userid and then your password.
Are
there any Set-Up Fees?
No, we do not charge any set-up fees.
How do I set up my
email?
Our web Hosting clients can set up POP Accounts,
Forwarders/Aliases, & Auto-Responders in the web-based
control panel that comes with every web hosting plan.
This can be done by yourself and without any assistance
from the Ezywebhosting staff (though we will assist if
you need it, of course)
Does my web
site get a control panel?
Yes. Every Ezywebhosting web hosting package comes with
the web browser based "cPanel" control panel. The
control panel includes many features including email
configurations, chat rooms, mailing lists, pre-installed
cgi scripts, databases, and much, much, more.
How am I
billed?
Hosting fees are paid Monthly or Annually, the first
Monthly/Annual payment being made at the time of the
account set up. Ezywebhosting notifies you via email
prior to your expiration date of your account.
What if
the hardware fails?
Ezywebhosting stocks replacement parts for all servers.
Ezywebhosting is always building new servers for our
shared hosting clients, as well as our dedicated server
clients, so a full inventory of parts is maintained.
Hardware failures are uncommon, but they do happen, and
are a part of the hosting business. Ezywebhosting
repairs all failed hardware promptly, to minimize any
downtime caused by such.
Are there any hidden
costs?
No. All costs are stated plainly on our web site. We do
not hide fees in fine print, or in our terms of service
pages. The only costs that are commonly found to occur
beyond your expected annual rate per service, are those
due to increased disk space or bandwidth usage.
Ezywebhosting will allow you to upgrade your packages to
any size, should you see an increase in disk space
levels or bandwidth usage. Disk space usage and
availability, as well as estimated bandwidth usage, is
available to you in the control panel included with your
hosting package.
What type of support do
you offer? Average Response Time?
Ezywebhosting offers support to our customers via our
Client Area support desk. We strive for response times
of no more than a few hours.
What are the hardware
specs of the servers?
Every server at Ezywebhosting has different
specifications. Whenever a server reaches what we feel
to be the optimum level, another server is built.
Ezywebhosting is constantly upgrading the server
hardware on our network. If more drive space, memory, or
faster processors are needed, they are added in at that
time. All Ezywebhosting servers run spare hard drives
for backup requirements. Further details are available
on our 'About Us' page.
How do I
check my web based mail ?
Logon to your WebMail via
http://www.yourdomain.com.au/webmail/
What
currency do you charge in ?
We currently charge in AU dollars.
Where do I
registrar a domain ?
You can search and register any name you like here.
Do you host
international domains like .tr, .ch, .ca, or .au
?
Yes, we can host any domain name you like.
What is my
default email address ?
Your default email address is :
yourlogin@yourdomain.com.
Do I need a
domain to set up an account with Ezywebhosting ?
Yes, in order to serve you as a Hosting or Reseller
service you must first obtain/own a domain name.
Can I
have adult content on my web site?
Yes you can host adult sites.
How do I transfer my
domain name?
Ezywebhosting will send you instructions on how to do
this, including all necessary technical details, once
you sign for a Hosting or Reseller Plan.
How soon can
I set up my account and transfer my domain?
As soon as we receive your payment we will activate your
account, you will also be notified by email. You must
change your Nameserver IPs in order to complete the
transfer.
What if
my site breaks your "acceptable usage policy" rules?
Users' sites may be suspended for violations of policy.
Each occurrence is dealt with on a case by case basis
and we try to work things out with every client.
Notifications will be sent if we take any action on your
account.
Our Name
Servers are:
ns1.mn8server.com. / 67.18.148.28
ns2.mn8server.com. / 67.18.148.29
What is
the uptime?
We strives to maintain a 99.9% network and server uptime
service level. This uptime percentage is a monthly
figure, and does not include any scheduled
hardware/software upgrades, nor "Acts of God". Our
definition of "Act of God" includes; fire, flood,
tornado, earthquake, telco fibre issues (ie...Verizon™
cutting a fibre line somewhere), backbone peering point
issues (ie...UUnet™ having a router go down in Virginia
that wipes out internet service for an entire area),
hard drive failure (faulty hardware is rare, but cannot
be predicted nor avoided), as well as network floods,
hacks, and attacks. If we fail to meet our 99.5% uptime
guarantee, and it is not due to one of the above
reasons, partial downtime credits will be made available
to each client, upon request, on a case by case basis.
We do not credit a full month's service if we only have
99.5% uptime. This would not be financially healthy for
us and in turn would only negatively affect the service
level we provide to you. "Partial refunds for partial
downtime" is our standard policy.
What
about software upgrades?
Ezywebhosting handles all software upgrades/patches on
the shared hosting servers. We fully follow all trends
in the industry, and monitor all support/bug
announcement groups. If a new bug or security
vulnerability is found, Ezywebhosting immediately
upgrades our systems. Ezywebhosting auto-updates the
Linux systems every night from security patch web sites.
As new software is released, including new versions of
operating systems, Ezywebhosting evaluates the new
software. If the software's new version does not have
any security issues, or bug problems, the upgrade is
implemented.
Can I host more than
one domain name per account?
Ezywebhosting might charge additional fees for every
extra domain name you point to your account. For a
domain name that is parked on top of your main domain
name, the cost is a $5 one time setup fee. Each
additional domain name parked on top, or to a
sub-directory, receives one catch-all email POP account
or forwarder for all mail to that domain name. Parked
domain names do not receive a control panel of their own.
What is a
mailing list ?
A mailing list is for sending out the same message to
group of people. Usually it is used for site
announcements and news. However there is a limit to the
amount of emails sent at one time
Do you
provide PHP, Perl and similar scripting languages?
Yes.
How do
I get started?
Simple! Just fill out the form on the Sign Up link on
our main page. You will receive details shortly
afterwards about how to proceed with your new
Ezywebhosting web Hosting or Reseller account. | 
